Classes:
Pro X has a policy of cutting off online reservations within a certain timeframe prior to the scheduled start time. A reservation may be unavailable due to being within that particular cutoff timeframe or a class has been sold out. If you are unable to book a reservation and would like to check on availability, please contact Mark Walther at [email protected]
Cancellation Policy: Because we are a training facility, no-shows and late cancellations significantly impact our business. Therefore, no refunds will be given for an unattended reservation or for the cancellation of a reservation within twenty-four hours of the start of the class. Outside of the twenty-four hour timeframe, the reservation can be rescheduled for a later date. To cancel or reschedule the reservation, please call 317-733-6000 or email us at [email protected]
If a reservation was tied to a specific membership and there was no charge at the time of registration, there will be no penalty for a cancellation outside of twenty-four hours from the start of the class. If a cancellation occurs within the twenty-four hour timeframe, Pro X reserves the right to charge the customer a fee of $20.
Cage Rentals:
Cancellation Policy: Because we are a training facility, no-shows and late cancellations significantly impact our business. Therefore, no refunds will be given for an unattended reservation or for the cancellation of a reservation within twenty-four hours of the start of the reservation. Outside of the twenty-four hour timeframe, the reservation can be rescheduled for a later date. To cancel or reschedule the reservation, please call 317-733-6000 or email us at [email protected]
If a reservation was tied to a specific membership and there was no charge at the time of registration, there will be no penalty for a cancellation outside of twenty-four hours from the start of the reservation. If a cancellation occurs within the twenty-four hour timeframe, Pro X reserves the right to charge the customer a fee of $20.
Private Training:
Pro X has a policy of cutting off online reservations within a certain timeframe prior to the scheduled start time. A reservation may be unavailable due to being within that particular cutoff timeframe or a session has been previously booked. If you are unable to book a reservation and would like to check on availability, please contact Mark Walther at [email protected]
Cancellation Policy: Because we are a training facility, no-shows and late cancellations significantly impact our business. Therefore, no refunds will be given for the cancellation of a private lesson within forty-eight hours of the designated reservation time. Outside of the forty-eight hour timeframe, the reservation can be rescheduled for a later date. To cancel or reschedule the reservation, please call 317-733-6000 or email us at [email protected]
Memberships:
We have many available membership options with varying commitment levels; and memberships will renew each month on your renewal date until you fulfill your relative commitment level.
Upon fulfilling your membership commitment, it is your responsibility to communicate to Pro X if you wish to cancel your membership with Pro X. If you do not communicate your cancellation intent to Pro X, the membership will continue to renew on your renewal date at the same monthly due amount.
Pro X does not accept membership cancellation requests until each member has fulfilled their initial membership commitment.
If you have questions about our many available membership options or wish to upgrade your membership, please email [email protected]
If you have fulfilled your membership commitment level and wish to cancel your membership, please email [email protected]
Pro X will not provide a refund for any unused membership months.